Terms & Conditions
Pellis Health Care Terms & Conditions
Welcome to Pellis Health Care. By accessing or purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order or using our services. If you do not agree with any part of these terms, we kindly request that you refrain from using our platform.
1. General Information
Pellis Health Care is a registered medicated skincare brand operating under Pakistani law. We offer a range of dermatologically oriented products including anti-hair fall shampoos, skin brightening creams, and sun protection lotions. These Terms and Conditions govern your use of our website and all transactions conducted through it.
2. Eligibility
By using our website and placing an order, you confirm that you are at least 18 years of age and are legally capable of entering into a binding agreement. Pellis Health Care reserves the right to refuse service to anyone who violates these terms or misuses the platform.
3. Product Information
We strive to provide accurate and up-to-date product descriptions, images, and ingredient information. However, we do not warrant that product descriptions or any other content on our website are completely error-free. Product results may vary depending on individual skin type, health condition, and usage pattern. We recommend performing a patch test before regular use. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare professional if you have a pre-existing skin condition.
4. Pricing & Payments
All prices listed on our website are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise. Pellis Health Care reserves the right to modify prices at any time without prior notice. We currently offer Cash on Delivery (COD) as our primary payment method. Orders are confirmed only upon successful placement and verification by our team.
5. Order Placement & Confirmation
Once you place an order, you will receive a confirmation via SMS or WhatsApp. Pellis Health Care reserves the right to cancel or decline any order in cases of stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, you will be notified promptly and, if applicable, a full refund will be processed.
6. Shipping & Delivery
We deliver across Pakistan within 3 to 5 working days. Delivery timelines for major cities such as Karachi, Lahore, and Islamabad are typically 2 to 3 working days. Delivery timelines may be affected by public holidays, logistical disruptions, or remote area locations. Pellis Health Care is not responsible for delays caused by third-party courier services. A tracking number will be shared with you upon dispatch.
7. Intellectual Property
All content on this website, including but not limited to brand names, product names, logos, images, and written content, is the exclusive intellectual property of Pellis Health Care. Unauthorized reproduction, distribution, or commercial use of any content without written permission is strictly prohibited and may result in legal action.
8. Limitation of Liability
Pellis Health Care shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our total liability in any circumstance shall not exceed the original purchase price of the product in question. We do not guarantee uninterrupted or error-free access to our website.
9. Amendments to Terms
Pellis Health Care reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon publication on this page. We encourage customers to review this page periodically to stay informed of any updates. Continued use of our website following any changes constitutes your acceptance of the revised terms.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.
11. Contact Us
If you have any questions, concerns, or queries regarding these Terms and Conditions, please do not hesitate to reach out to our customer support team. We are here to assist you.