FAQS
PELLIS HEALTH CARE
Dermatologist-Approved Medicated Skincare
Frequently Asked Questions (FAQ)
- About Our Products
Q: What makes Pellis Healthcare products different from regular skincare?
Pellis Healthcare products are medicated and dermatologist-approved, meaning they go beyond cosmetic skincare. Each formula has been clinically tested on human skin for irritation and allergens through Repeat Insult Patch Testing (RIPT) and reviewed by certified dermatologists. Every product you use is safe, effective, and backed by science — not just marketing.
Q: What products does Pellis Healthcare offer?
We currently offer a full range of medicated skincare solutions:
— Hair Fall Shampoo – targets scalp health and reduces hair loss
— Brightening Cream – fades dark spots and evens skin tone
— Sunblock – broad-spectrum UV protection for all skin types
— Face Wash – deep-cleanses pores while maintaining the skin barrier
— Moisturiser – hydrates and repairs the skin's natural moisture balance
All products are formulated to work together as a complete skincare routine.
Q: Are Pellis products safe for sensitive skin?
Yes. All Pellis Healthcare products are dermatologist-approved and tested for skin sensitivity. They are formulated to be gentle yet effective. If you have a known skin condition such as eczema, rosacea, or severe allergies, we recommend doing a patch test on your inner wrist for 24 hours before full application, or consulting your dermatologist first
Q: Are your products suitable for all skin types?
Yes, our products are formulated to suit oily, dry, combination, and sensitive skin types. Each product page includes a skin type guide. If you are unsure, contact us and our team will recommend the best products for your specific concern.
Q: Are Pellis Healthcare products tested on animals?
No. Pellis Healthcare is a cruelty-free brand. Our products are tested on human volunteers under controlled dermatological supervision — never on animals.
Q: Can I use multiple Pellis products together?
Absolutely — our range is designed to complement each other as a complete routine. A typical daytime routine: Face Wash → Brightening Cream or Moisturiser → Sunblock. Apply lighter products before heavier ones. If adding a new product, introduce one at a time so your skin can adjust.
2. Orders & Payment
Q: How do I place an order?
Browse our store, add your products to the cart, and proceed to checkout. We accept all major payment methods including credit/debit cards, EasyPaisa, JazzCash, and bank transfers. Your order is confirmed instantly via email once payment is received
Q: Can I change or cancel my order after placing it?
You can request a cancellation or modification within 24 hours of placing your order by contacting us via WhatsApp or email. Once an order has been dispatched, it cannot be modified. However, you can return it under our hassle-free return policy once received.
Q: Is my payment information secure?
Yes. Our store is powered by Shopify, one of the world's most trusted eCommerce platforms. All transactions are encrypted with SSL technology. We do not store your card details — payments are processed securely through certified payment gateways.
3. Delivery & Shipping
Q: How long does delivery take?
— Major cities (Karachi, Lahore, Islamabad, Rawalpindi): 2–3 business days
— Other cities & towns: 4–6 business days
— Remote areas: 6–8 business days
You will receive a tracking number via SMS/email once your order is dispatched.
Q: Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) across all of Pakistan — no advance payment required. Simply place your order, and pay in cash when your parcel arrives at your doorstep. COD is available for all cities, towns, and remote areas nationwide, making it easy and risk-free to shop with Pellis Healthcare.
Q: Do you offer free shipping?
Yes! We offer free shipping on all orders above a minimum order value (check our website for the current threshold). Standard shipping charges apply for orders below this amount.
Q: Do you deliver all across Pakistan?
Yes, we deliver nationwide across Pakistan — from major cities to remote towns. If you are unsure whether we deliver to your area, feel free to contact us before placing an order.
Q: How do I track my order?
Once your order is shipped, you will receive a tracking number via SMS and email. Use this number on the courier's website to check your delivery status. You can also contact our support team with your order number for a status update.
4. Returns & Refunds — Our Guarantee
Q: What is Pellis Healthcare's return policy?
We have one of the strongest return policies in the industry. If you are not satisfied with any product for any reason — even if you have used half the bottle or a portion of the product — we will issue you a FULL REFUND, no questions asked. We stand 100% behind our dermatologist-approved formulations. Your satisfaction is our guarantee.
Q: How do I initiate a return or refund?
Initiating a return is simple:
— Contact us via WhatsApp, email, or our website contact form
— Share your order number and the reason for your return
— Our team will arrange a pickup or guide you through the return
— Your full refund will be processed within 3–5 business days once we receive the product
You do not need to send back a full, unused product to qualify for a refund.
Q: What if I receive a damaged or wrong product?
We sincerely apologise for any such inconvenience. Please take a photo of the damaged or incorrect product and contact us within 48 hours of delivery. We will arrange a free replacement or full refund immediately — no return of the product required in cases of damage or wrong delivery.
Q: Do I have to pay for return shipping?
No. In most cases, Pellis Healthcare covers the return shipping cost. In the unlikely event that you need to post the product yourself, we will reimburse the postage cost as part of your refund. We never want cost to be a barrier to your satisfaction.
5. Product Usage & Results
Q: How long will it take to see results?
Results vary by product and skin type:
— Face Wash & Moisturiser: Noticeable improvement in hydration and texture within 1–2 weeks
— Brightening Cream: Visible reduction in dark spots and uneven tone within 4–6 weeks
— Sunblock: Protection begins immediately upon application
— Hair Fall Shampoo: Reduced hair fall typically noticed within 4–8 weeks of consistent use
For best results, use products consistently as directed. And remember — we offer a full refund if you are not satisfied.
Q: How should I store Pellis Healthcare products?
Store all products in a cool, dry place away from direct sunlight. Avoid storing in humid environments like bathrooms for extended periods. Keep lids tightly closed after use. Do not refrigerate unless specifically stated on the product.
Q: Can I use Pellis products during pregnancy or breastfeeding?
While our products are dermatologist-approved and made with safe ingredients, we recommend consulting your gynaecologist or dermatologist before using any new skincare product during pregnancy or breastfeeding. This is a general precaution we advise for all medicated formulations during this period
6. Customer Support
Q: How can I contact Pellis Healthcare?
We are available through multiple channels:
— WhatsApp: Fastest response, typically within 1–2 hours
— Email: Responses within 24 hours
— Website contact form: Available 24/7, replies within 24 hours
— Social media DMs: Instagram & Facebook
Our support team is available Monday to Sunday, 9 AM – 10 PM.
Pellis Healthcare — Medicated Skincare, Dermatologist Approved