Questions answered.
Skin concerns solved.

Q: What is medicated skincare?

Medicated skincare contains clinically active ingredients such as salicylic acid, niacinamide or ceramides that treat specific skin conditions at the biological level, delivering measurable, visible results.

Q: Are Pellis Health Care products dermatologist approved?

Yes. Every Pellis product is reviewed and approved by qualified dermatologists with clinically validated ingredients at effective concentrations.

Q: Is Cash on Delivery available across Pakistan?

Yes. We deliver nationwide to Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and all major cities with Cash on Delivery in 3 to 5 business days.

Q: How long does medicated skincare take to show results?

Initial improvement begins within 7 to 14 days. Significant results appear between 4 and 8 weeks with consistent use.

Q: Are Pellis products steroid-free and safe for daily use?

Yes. All Pellis formulas are free from steroids, mercury, hydroquinone and parabens. Safe for daily use on all skin types including sensitive skin.

Q: What is your return policy?

We offer a 7-day return policy. If you are not satisfied with your purchase, contact us within 7 days of delivery for a full refund or exchange.

Question 1

Are Pellis Health Care products genuinely dermatologist approved?

Answer

Yes. Every Pellis product is developed with registered dermatologists and clinically tested on South Asian skin types. Our formulations are free from harmful steroids, mercury, and bleaching agents — built on internationally approved active ingredients.

Question 2

Do Pellis products contain steroids, mercury, or harmful bleaching agents?

Answer

No — absolutely not. All products are steroid-free and mercury-free. We use clinically validated actives: Salicylic Acid, Biotin, Procapil, L-Glutathione, Alpha Arbutin, Urea, Lactic Acid, Mulberry Extract, and Liquorice — all internationally approved for long-term use.

Question 3

What active ingredients are in Pellis products and what do they do?

Answer

Salicylic Acid — pore cleansing, anti-acne (S.S Face Wash)
Ceramides — skin barrier repair and moisture lock
L-Glutathione + Alpha Arbutin — brightening, dark spots (Maxwell Cream)
Biotin + Procapil — hair follicle strength, anti hair-fall (Capti Clear)
Urea + Lactic Acid — intensive hydration for dry skin (Max Hydro)
SPF 60 + Antioxidants — UV protection and repair (Sun Beat)

Question 4

Are Pellis products halal certified?

Answer

For halal certification documentation, please contact us at support@pellishc.com or WhatsApp 0345-9541787.

Question 5

Are Pellis products imported or locally manufactured for Pakistan?

Answer

Pellis products are formulated with dermatologist oversight specifically for the Pakistani market and climate — addressing common South Asian concerns like hyperpigmentation, acne, UV damage, and hair fall.

Question 6

Which Pellis product is best for acne-prone and oily skin?

Answer

S.S Anti Acne Face Wash — Salicylic Acid, Mandelic Acid, and Ceramides unclog pores, reduce inflammation, and repair the skin barrier. For post-acne dark marks pair with Maxwell L-Glutathione Brightening Cream. Browse face care →

Question 7

What is the best sunblock for oily or brown skin in Pakistan?

Answer

Sun Beat SPF 60 is formulated for Pakistan's high UV index. Broad-spectrum UVA/UVB, non-greasy, and suitable for oily skin. Apply 20 min before sun exposure and reapply every 2–3 hours. Shop sunblock →

Question 8

Which product helps with hair fall and thinning hair?

Answer

Capti Clear Anti Hair Fall Shampoo with Biotin and Procapil targets hair follicle weakening. Use 2–3 times per week for at least 8–12 weeks. For severe or sudden hair loss please consult a dermatologist. Shop hair care →

Question 9

What is best for severely dry or eczema-prone skin?

Answer

Max Hydro Intensive Moisturizer — Urea + Lactic Acid for rough, cracked skin on hands, feet, and elbows.
D Mix Emollient Cream — gentle, occlusive barrier cream safe for the whole family including infants. Ideal for eczema-prone and highly reactive skin.

Question 10

Are Pellis Health Care products steroid-free and mercury-free?

Answer

Yes. Every Pellis product is completely free from steroids, mercury, and harsh bleaching agents. We use internationally approved active ingredients at safe, clinically effective concentrations, reviewed by registered dermatologists.

Question 11

Are Pellis products safe to use during pregnancy or breastfeeding?

Answer

Please consult your gynaecologist or dermatologist first. Salicylic Acid at high concentrations should be avoided during pregnancy. D Mix Emollient and Max Hydro Moisturizer are the gentler options, but individual medical advice is always essential.

Question 12

Can children or teenagers use Pellis products?

Answer

D Mix Emollient Cream is safe from infancy onward. For teenagers (13+) with acne, S.S Anti Acne Face Wash is suitable with parental supervision and a patch test before first use.

Question 13

Can I use multiple Pellis products together in one routine?

Answer

Yes. Morning: S.S Face Wash → Maxwell Brightening Cream → Sun Beat SPF 60 (always last).
Evening: S.S Face Wash → Max Hydro Moisturizer.
Introduce one new product every 1–2 weeks so your skin can adjust.

Question 14

How long does delivery take across Pakistan?

Answer

Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar): 2–4 working days.
Secondary cities & remote areas: 4–7 working days.
A tracking ID is sent to your SMS and email once dispatched.

Question 15

Is Cash on Delivery (COD) available?

Answer

Yes. COD available nationwide. For very remote areas, confirm via WhatsApp 0345-9541787 before ordering.

Question 16

Do you offer free delivery or a minimum order for free shipping?

Answer

Check our homepage for current free delivery thresholds or WhatsApp us for live promotional offers.

Question 17

Can I modify or cancel my order after placing it?

Answer

Yes — before dispatch only. Contact us immediately via support@pellishc.com or WhatsApp 0345-9541787 with your order number.

Question 18

How do I track my order?

Answer

A tracking ID is sent to your mobile and email once dispatched. You can also track your order here → or contact us on WhatsApp 0345-9541787.

Question 19

What is your return and refund policy?

Answer

Returns accepted within 7 days of delivery for unused, sealed, original-condition items. Full details on our Return & Refund Policy page. To initiate, email support@pellishc.com or WhatsApp 0345-9541787.

Question 20

What payment methods do you accept?

Answer

Cash on Delivery (COD) nationwide, Online Bank Transfer, and Debit/Credit Card via secure checkout. For payment issues contact WhatsApp 0345-9541787.

Question 21

What if I receive a wrong, damaged, or expired product?

Answer

Contact us within 48 hours of delivery with photos via support@pellishc.com or WhatsApp 0345-9541787. We will arrange a full replacement or refund at no cost to you.

Question 22

Is my payment information secure when ordering online?

Answer

Yes. SSL encryption and PCI-DSS compliant payment gateway. We never store card details. See our Privacy Policy for full details.

Question 23

How do I build a basic medicated skincare routine with Pellis products?

Answer

Morning: S.S Face Wash → Maxwell Brightening Cream → Sun Beat SPF 60 (always last step).
Evening: S.S Face Wash → Max Hydro Moisturizer.
Hair: Capti Clear 2–3×/week, leave 2–3 min before rinsing.

Browse all products →

Question 24

How long before I see results from Pellis medicated products?

Answer

Acne face wash: reduced breakouts in 4–6 weeks
Brightening cream: fading marks in 6–8 weeks
Moisturizers: immediate relief; full repair 2–4 weeks
Hair fall shampoo: reduced shedding 8–12 weeks; new growth 3–4 months

Consistency and daily SPF use are the single biggest factors. Skipping sunscreen will undo brightening results.

Question 25

Can I use Pellis products alongside prescription treatments?

Answer

Generally yes, but always inform your dermatologist. Some combinations (e.g. Salicylic Acid + Retinoids) can over-exfoliate if used together. When in doubt WhatsApp us or consult your skin specialist.

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