PELLIS HEALTH CARE

Privacy Policy

Effective Date: April 2026

Your privacy is not a formality at Pellis Health Care — it is a responsibility we take seriously.

1. Introduction

This Privacy Policy explains how Pellis Health Care collects, uses, stores, and protects your personal information when you visit our website or make a purchase from our Shopify store. By using our website or placing an order, you consent to the practices described in this policy.

We are committed to ensuring that your personal information is handled with the highest level of care, transparency, and respect. We will never misuse your data or share it with unauthorized third parties.

2. Information We Collect

When you interact with Pellis Health Care, we may collect the following types of information:

 

2.1 Personal Identification Information

•       Full name

•       Mobile number and WhatsApp contact

•       Delivery address and city

•       Email address (if provided)

 

2.2 Order and Transaction Information

•       Products purchased and order history

•       Payment method selected (e.g., Cash on Delivery, bank transfer)

•       Order status and delivery tracking details

 

2.3 Technical Information

•       IP address and browser type

•       Pages visited and time spent on our website

•       Device type (mobile, desktop, tablet)

•       Referring website or search engine

 

We do not collect sensitive financial information such as credit card numbers or bank account details directly. All payment transactions are processed through secure and trusted payment gateways.

3. How We Use Your Information

The information we collect is used solely for legitimate business purposes, including:

•       Processing and fulfilling your orders accurately and on time.

•       Communicating order confirmations, dispatch notifications, and delivery updates via SMS or WhatsApp.

•       Providing customer support and resolving queries or complaints.

•       Improving our website experience, product offerings, and customer service.

•       Sending promotional updates, offers, and new product announcements (only if you have opted in).

•       Preventing fraudulent transactions and maintaining the security of our platform.

 

We will never sell, rent, or trade your personal information to any third party for their own marketing purposes.

4. How We Share Your Information

Pellis Health Care only shares your information with trusted third parties where absolutely necessary to deliver our services:

 

4.1 Courier and Logistics Partners

Your name, contact number, and delivery address are shared with our courier partners solely for the purpose of delivering your order. These partners are contractually obligated to handle your data responsibly.

 

4.2 Shopify Platform

Our store operates on Shopify, a globally trusted e-commerce platform. Shopify may process your data as part of providing the platform service. Their privacy practices are governed by Shopify's own Privacy Policy.

 

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority. In such cases, we will only share the minimum information necessary to comply with the legal obligation.

5. Data Storage and Security

Pellis Health Care takes data security seriously. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

•       All data transmitted through our website is protected using SSL encryption.

•       Access to customer data is restricted to authorized personnel only.

•       We regularly review our data security practices to ensure they remain effective and up to date.

 

While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. We encourage you to use strong passwords and avoid sharing your account credentials with anyone.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

•       Remember your preferences and shopping cart contents.

•       Analyze website traffic and user behavior to improve our platform.

•       Deliver relevant content and personalized product recommendations.

 

You may choose to disable cookies through your browser settings at any time. However, please note that disabling cookies may affect certain features and functionality of our website.

7. Your Rights

As a valued customer of Pellis Health Care, you have the following rights regarding your personal data:

•       Right to Access — You may request a copy of the personal information we hold about you.

•       Right to Correction — You may request that we correct any inaccurate or incomplete information.

•       Right to Deletion — You may request that we delete your personal data, subject to legal or operational obligations.

•       Right to Opt-Out — You may unsubscribe from our marketing communications at any time by contacting us directly.

 

To exercise any of these rights, please contact us via WhatsApp or phone at 0345-9541787. We will respond to your request within 5 working days.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms for your convenience. Please note that once you leave our website, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of any external websites. We encourage you to review the privacy policy of any third-party site you visit.

9. Children's Privacy

Pellis Health Care does not knowingly collect personal information from individuals under the age of 18. Our products and services are intended for adult use only. If you believe that a minor has provided us with personal information, please contact us immediately and we will take prompt steps to delete such data.

10. Changes to This Privacy Policy

Pellis Health Care reserves the right to update or revise this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of our website after any changes are published constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

 

Pellis Health Care

Phone / WhatsApp: 0345-9541787

Support Hours: Monday to Saturday, 9:00 AM – 7:00 PM (PKT)

 

We are always available to address your concerns and ensure your experience with Pellis Health Care remains safe, transparent, and trustworthy.

Pellis Health Care — Trusted Care. Protected Privacy.